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Our Policies

Booking Policy

Booking Confirmation

 

All bookings made through our online platform are considered confirmed once full payment has been successfully processed. A confirmation email detailing the date, time, and inclusions of the booking will be issued upon completion. Clients are responsible for ensuring that all contact information provided is accurate at the time of booking.

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Payment

 

Payment is required in full at the time of booking. We accept all major payment methods available on our checkout page. All prices are subject to change; however, confirmed bookings will not be affected by subsequent price adjustments.

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Rescheduling & Cancellations

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  • Rescheduling: Clients may reschedule their booking up to 24 hours prior to their scheduled session, subject to availability.

  • Cancellations: Cancellations are not permitted at any time. Once a booking has been made and payment has been completed, no refunds—partial or full—will be issued.

  • No-shows: Failure to attend a scheduled booking will result in the forfeiture of the session, with no refund or credit provided.

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Participant Limits

 

Each booking permits a maximum of four (4) participants. This limit is strictly enforced to ensure a safe, fair, and enjoyable experience for all clients. Bookings exceeding this number will not be accommodated.

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Late Arrivals

 

Clients are advised to arrive at least 10 minutes before their scheduled start time. Late arrival may result in reduced session time. Arrivals more than 15 minutes beyond the scheduled start time may result in the session being cancelled without compensation.

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Safety and Conduct

 

Clients must adhere to all venue rules, safety procedures, and staff instructions. The venue reserves the right to refuse service or remove any individual who engages in unsafe, inappropriate, or disruptive behaviour. No refunds will be provided in such circumstances.

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Amendments by the Venue

 

In the unlikely event that the venue must amend, reschedule, or cancel a booking due to operational requirements or unforeseen circumstances, clients will be offered the option to reschedule or receive a full refund.

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